At Torta, every cake is made with care, love, and attention to detail. Because our products are custom-made and perishable, we have the following policy for returns and refunds:
Refunds & Returns
Due to the perishable and custom nature of our products:
- Returns are not accepted once a cake has been picked up.
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Refunds are only issued under the following conditions:
- We made an error in the order (e.g., wrong flavor, incorrect design).
- The cake is not as described or agreed upon in writing.
- You contact us within 24 hours of pickup with clear photos and a description of the issue.
No-Show or Late Pickups
If you do not pick up your order at the agreed time and do not contact us within the same day, the order may be considered forfeited and no refund will be issued.